Senior manager, guest communications & engagement
MiamiRoyal Caribbean Group
...type situations. This includes Captain's Announcements, Talking Points and Onboard Guest Letters. * Contact Center Agent Knowledge Management Audits and Review: Create writing and scenario training for our Contact Centers to ensure a guest-centric POV in every interaction. Create talk tracks for all Contact Centers to ensure [...]
Category Management & Consulting
30+ days ago in Hosco