Customer service manager
RoanokeRandstad
...SchoolResponsibilities Lead and coach agents daily to meet or exceed KPIs (SLA, NPS, CSAT, FCR). Conduct weekly 1:1s focused on behaviors, skill growth, and resilience. Maintain Individual Development Plans (IDPs) and identify high-potential talent. Participate in peer coaching circles to strengthen leadership consistency. [...]
Category Customer Services & Call Centre