Customer experience specialist
Auburn HillsFCA Group
...Pay or Warranty repair events Use of multiple analytics tools (Qlik, Palantir, XM Qualtics, CoPilot) Use of JD Power Live app with external survey results to confirm proper focus Target Dealer Selection based on FFV performance, survey volume, and Field Operation input Assess Dealer Specific Gaps – “True” root causes [...]
Job Type: Full-time